Returns & exchanges
We want your ritual objects to feel right. If something is not working for you, contact us at support@embrcoffee.com with your order number and a short note about the issue. We will review eligibility based on item condition, packaging, and timing of your request.
Damaged or incorrect items
If an item arrives damaged or you received the wrong product, email us within a reasonable time after delivery. Include photos of the item and packaging so we can resolve it quickly.
Refunds
Approved refunds are returned to the original payment method. Processing times vary by bank or card issuer after we issue the refund.
Non-returnable items
Certain items may not be eligible for return once used or if they are final-sale at checkout. If you are unsure, reach out before returning anything.