FAQ

Delivery depends on your address and the shipping method selected at checkout. Processing time varies by item. You will see estimated timelines before you pay, and tracking when your order ships.

Yes—when your order ships, you will receive tracking by email if the carrier provides it.

Sometimes. Items may ship separately if they come from different fulfillment points or ship at different times. Each package may have its own tracking number.

You have 30 days from delivery to request a return on eligible items (unused, in original packaging where applicable). Email support@embrcoffee.com with your order number and we will walk you through options. See our Returns & Refunds policy for more detail.

Email support@embrcoffee.com with your order number, a short description, and photos of the item and packaging. We will help with a replacement or refund when appropriate.

Hand-wash with warm water and mild soap. Dry thoroughly. Avoid abrasive pads on brushed or coated finishes. Do not put steel brewers or bottles in the dishwasher unless the product page says otherwise.

Many ceramic mugs are dishwasher safe on a gentle cycle, but handmade glazes can be sensitive. Hand-washing extends the life of artwork and handles. Check the product page for specific care notes.

Choose a grinder or brew method, add objects across Grind, Brew, and Sip, then add everything to cart from the kit builder. Your selections stay visible in the sticky summary as you build.

Include at least one grinder or brew method and 3+ paid objects from Build Your Kit in your cart to unlock 10% on those builder items. Pre-built Pour Over and Matcha kits do not count and are not discounted. The progress bar in cart and kit builder shows when you qualify.

No. Kit savings (10% off when you qualify) apply to eligible kit objects in cart. The free reward is a separate threshold based on cart subtotal and is shown in cart progress—not the same discount as the kit offer.

Email support@embrcoffee.com with your order number, checkout email, and a short description. Include photos for damaged items. We aim to respond within 1–2 business days, Monday–Friday, 9 AM–5 PM EST.